At Norven Zone, we are committed to delivering your gaming gear and gadgets as quickly and safely as possible. Please review our shipping policy below for details on how we process and deliver your orders.

1. Order Processing Time

Once your order is placed, we will begin processing it as soon as possible. Orders are typically processed within 1-2 business days. You will receive a notification once your order has been dispatched.

2. Shipping Method

We currently offer cash on delivery (COD) as the payment method for all orders. Delivery will be made directly to the shipping address you provide at the time of checkout. Shipping times may vary depending on your location and the availability of the products you’ve ordered.

3. Delivery Time

The delivery time depends on the destination and the carrier service used. Estimated delivery times are as follows:

• Metro Areas: 3-5 business days

• Non-Metro Areas: 5-7 business days

These are estimated times and may vary due to unforeseen circumstances such as weather, holidays, or other external factors.

4. Shipping Charges

We offer free shipping on all orders within our service areas. There are no additional charges for standard delivery unless otherwise stated during checkout.

5. Delivery Address

Please ensure that the address you provide is correct and complete, including the recipient’s contact number. Norven Zone is not responsible for any delays or failed deliveries due to incorrect or incomplete address details.

If an address is incorrect and delivery cannot be completed, we will contact you to resolve the issue. In such cases, we are not responsible for any delays that may occur.

6. Delivery Times & Availability

Deliveries will typically occur during normal business hours. If you’re unavailable to accept the delivery, a delivery attempt notice will be left, and you may be required to reschedule the delivery with the courier service.

7. Order Tracking

Once your order has been shipped, you will receive an email or SMS with tracking details. You can use this information to track your shipment directly with the courier.

8. Delays and Issues with Shipping

While we strive to fulfill your orders promptly, delays can occasionally occur due to factors such as high demand, weather conditions, or logistical issues. If your order is delayed, we will keep you informed as soon as possible.

If there are any issues with your delivery, please contact our customer support team immediately. We will work with the courier to resolve any issues and ensure your satisfaction.

9. Shipping 

Currently, Norven Zone may have specific shipping limitations based on geographic location. If your area is outside our serviceable regions, you will be notified before completing your order.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to our customer service team at [email protected].